When we receive your package, we’ll process it as quickly as possible according to your instructions on the form. We may contact you by email or phone if we need clarification of your instructions. If you requested a refund, it will be issued in the same form that you paid. If you received the gloves as a gift, we will issue a gift certificate valid for one year, or issue a refund to the original purchaser if you prefer. If you requested an exchange, we hope to send your new gloves within two business days, and any difference in price will be applied to the same purchase method that you used for your original purchase.
*Due to our shipping methods, free return shipping is offered to customers within the United States only. We gladly provide free return shipping once per order. If you want to return your gloves a second time for the same order, you may ship them at your cost. Customers outside of the U.S. are invited to send back their gloves using any convenient method and we’ll exchange them at no additional cost.
** Returns must be made within 30 days of their original delivery. Gloves returned after more than 30 days may not be accepted, or may be subject to a restocking fee at our discretion.
*** All gloves must be returned in their original, unworn, unfolded condition. Gloves must not be stained, folded, creased, worn or damaged in any way. Except in the case of a manufacturer’s defect, gloves returned to us in used or unsellable condition will be returned to the customer and no exchange or refund will be provided. Ensure that the gloves remain in their original condition by handling them carefully, packing them flat for shipping, and never folding or creasing the gloves.